Complaints procedure

Do you have a complaint? Don’t keep walking around with it.

How do we deal with complaints in our practice? What can you do if you are not satisfied with something?

Tell us what’s bothering you

It is important that you feel good with your midwife. Because being pregnant is tensive enough. That is why we do everything to properly guide you and your child. Do you have questions? With doubts? Are you dissatisfied with something? Then tell us. Preferably as quickly as possible, but also if you have been walking around with it for a while. Then we talk about it together and we try to do something about it quickly. Maybe we can clear up a misunderstanding. Or reassure you. Or work in a way that makes you feel more comfortable.

We are happy to make an appointment for a conversation.

It may happen that we, unfortunately, have no time if you want to discuss something with us. That’s annoying. But we ask for your understanding. Our work is not always easy to plan. Births simply run right through everything. We are happy to make a separate appointment with you. Then we have quiet time to talk.

Need help reporting your complaint?

We are affiliated with the KNOV and with the Central Complaints Management in Care (CBKZ). You can find more information about support, advice, mediation or directly submitting a complaint via: www.klachtverloskunde.nl or call 0183 –682829

Practical info

The office can be reached 24 hours a day on telephone number: 074-2421910. For delivery and other urgent matters, calls can be made at any time. For questions or to make an appointment, our assistants are available Monday through Thursday from 8:30 AM to 2:30 PM and Friday 12:00 PM. So for non-urgent matters it is most appreciated to call within these times. If we cannot be reached, we can always be called through the hospital in case of emergencies, telephone number: 088-708 78 78. We do consultations on alternating days and have an evening consultation every week in Delden, Boekelo, Beckum, Bentelo and Deurningen.